Refund Policy

  • What’s your refund policy?

    Once a booking is made it is non-refundable after 24 hours, unless we have to cancel the experience in which case an alternative date or full refund will be offered.

    After 24 hours from booking, refunds can only be offered if we can re-sell the tickets (minus 4% transaction and admin fees) or an alternative date will be offered.

    Gift vouchers are non-refundable.

    Refunds will be processed within ten working days. Reimbursement will be made in the same format as payment was taken or another agreed method if this is unsuitable.

    If you or any party member wish to cancel or reschedule a confirmed booking, we require the person who made the booking to email us on info@highlandcowsofthepeak.co.uk not less than 48 hours before the start of the farm tour experience.

    Should you wish to cancel your experience less than 48 hours before the booking, if you do not show up for the booking or if you do not attend the meeting point before the start time, then Highland Cows of the Peak cannot issue an refund.

  • Terms and conditions

    Visitors participate at their own risk and experiences may vary. Even though we spend time with the animals every day and they are generally very friendly and love being fussed over, scratched and groomed. However, like people, animals can have off days and may be unpredictable or act ‘out of character’, visitors participate with this understanding and Highland Cows of the Peak are not liable for any accidents due to unpredictable animal behaviour.

  • Are your experiences suitable for people with mobility problems?

    Our Highland Calf Hands-On Experience is our most accessible experience, we can arrange for you to park in the same yard as the cows for easier access.
    The Deluxe Highland Cow Experience and the Meet the Coos Tour may also be suitable depending on the width of the wheelchair, less than 2ft wide, or if you can stand long enough to get into the trailer.
    We do not recommend wheelchair users book on to our Peak Highland Cattle Experience as the meadow mooch involves undulating ground not suitable for wheelchairs.
    We have accessible parking, toilets and a cafe on-site.

  • I purchased an experience but my order still says pending

    All the experiences say pending rather than fulfilled as they are e-tickets and are not physically shipped out. It is nothing to worry about.

  • I haven’t received my confirmation email or gift voucher

    If it’s not in your inbox please check your spam folder in case the email goes in there by mistake.

  • Are you open to the public?

    We are a working farm and experiences are by pre-booked appointment only, all visitors must have a booking to one of our experiences which are only available to book through our website.
    No spectators allowed.

  • Is there parking?

    Yes, there is a free car park available.

  • What should I wear for hands-on experiences?

    We suggest wellies or waterproof outdoor footwear, the experience is outdoors so please make sure you dress appropriately for the weather.

  • Can I bring my dog?

    Unfortunately, dogs may spook the coos so they must stay home. 

  • Can I bring food to feed the animals?

    No, there is food on site to feed the animals. Food from home can introduce harmful pathogens to the farm, potentially causing outbreaks of animal diseases. 

  • Can I take photos?

    Yes, definitely. Take as many photos of the highlands as you like, and we’re always happy to take pictures of you with them too. Don’t forget to tag us! #peakhighlandcowexperience

  • Can I stroke the Highland cows?

    Only when advised you can do so, to make sure you are kept safe. Whilst our cattle are friendly and curious, they are farm animals and can cause serious harm if they’re having an off day. You will have the chance to pet young calves on each of our experiences.