Refund Policy

What’s your refund policy?

• Once a booking is made, it is non-refundable after 48 hours.
  Unless we have to cancel the experience, in which case an alternative date or full refund will be offered.
  Please be aware that, before you book your experience, we cannot offer refunds if you change your mind, so ensure you or the people attending are available on the chosen date before booking.

• Refunds and Cancellations within 48 hours of the date the booking is made (minus 4% transaction and admin fees) will be processed within ten working days, and reimbursement will be made in the same format as the payment was taken.

  After 48 hours from the date the booking is made, refunds or voucher codes can only be offered if we can resell the tickets.

• Want to postpone or reschedule your booking
  Should you wish to reschedule your tickets, you can do so via the link on your confirmation email or in your Acuity account if you created one, up to a week before the date of your experience.
  Want to postpone your booking then we require the person who made the booking to contact us,
  using the booking amendment form page only, not less than 72 hours before the start date of the experience. (Other methods of contact will not be accepted!)
  

• Should you wish to forfeit a fulfilled booking less than 48 hours before the date of the experience, if you do not show up for the booking or if you do not attend the meeting point before the start time, then Highland Cow Experiences cannot issue a refund or reschedule your booking.

  • Please be aware that before you book your experience, we cannot offer refunds if you change your mind. So make sure you’re available on the date chosen before booking.

  • We do not issue refunds due to inclement weather. We do run experiences in the rain, so please be prepared to bring some wellies and wet-weather gear with you.

• Gift vouchers are non-refundable after 14 days from purchase and do not guarantee admission to a specific experience; they will only ever retain their monetary value.